Many of the communications Renkim handles are legally required to be sent via First Class Mail.  For those types of communications that are not, we offer a variety of electronic communication options.

With all electronic communications, there are additional action codes that can be reported on the record level in your return file, as well as custom reporting that can be created to evaluate the efficacy of your campaign.

Additionally, if communications cannot be delivered or are not opened, Renkim can convert this to a printed communication to ensure your message is received.

Renkim was the first to fully integrate and bring the SndRight SMS and MMS text solutions to the collection industry. Renkim Texting Solutions – Powered by SndRIght is NOT your standard texting solution from both the sending process and from a legal perspective. SndRight seamlessly provides 100% human initiated peer-to-peer texts to Renkim customers. With the Renkim/SndRight integration complete, Renkim customers are able to rapidly and securely begin texting initial notices, subsequent notices, payment reminders, settlement offers, dispute responses, and other communications via 100% human initiated peer-to-peer password-protected PDF texts or via 100% human initiated peer-to-peer plain texts.

The Renkim/SndRight integration provides customers real-time result monitoring and reporting, read receipts, rate of send management, stop requests and much much more. Ninety percent of text messages are read within five minutes. Texts offer a 5x click-thru rate and a 12x conversion rate verses email.

It is critical that third-party collectors discuss their intent to send texts with their clients and their compliance/TCPA attorney. Mike Frost, Esq., of Malone-Frost-Martin has in-depth knowledge of the legal advantages of the SndRight text solutions and is available to answer questions.

To explore the Renkim Texting Solutions – Powered by SndRight, contact your Renkim account manager to schedule a text demo today!

Client: XYZ Healthcare

Challenge:
Let's say XYZ Healthcare needed a reliable and efficient way to remind patients of their upcoming appointments and reduce no-show rates. They required a system that ensured timely delivery, compliance with privacy regulations, and the ability to track response rates.

Solution:
XYZ Healthcare partnered with Renkim to implement a comprehensive text message communication solution. Using Renkim's advanced technology, XYZ Healthcare was able to send automated appointment reminders and follow-up messages to their patients.

Process:

1. Data Submission: XYZ Healthcare securely transmitted patient contact information to Renkim using our encrypted online portal.
2. Message Scheduling: Renkim's system scheduled and sent automated reminders to patients about their upcoming appointments.
3. Delivery Tracking: The platform provided real-time tracking of message delivery and response rates, allowing XYZ Healthcare to monitor the effectiveness of their communication strategy.
4. Custom Reporting: Renkim created custom reports to evaluate the impact of the text message reminders on reducing no-show rates.
5. Fallback to Print: For patients who did not receive or open the text messages, Renkim converted the reminders to printed communications to ensure delivery.

Benefits:

• Efficiency: Automated reminders saved time and reduced manual effort.
• Compliance: Ensured adherence to privacy regulations and secure handling of patient data.
• Effectiveness: Real-time tracking and custom reporting provided valuable insights into campaign performance.
• Fallback Option: Print fallback ensured no patient missed their appointment reminder.

Using SMS and MMS communication with Renkim offers several additional benefits: 

1. Instant Delivery: SMS and MMS messaging are delivered instantly, ensuring that your alerts, reminders, and notifications reach recipients promptly.
2. High Open Rates: SMS and MMS messaging have exceptionally high open rates, ensuring your important information is seen.
3. Direct Links: Include direct links to portals, websites, and documents, making it easy for recipients to access relevant information immediately.
4. Wide Reach: SMS and MMS can reach users on any mobile device, regardless of internet connectivity, expanding your communication reach.
5. Customization: Tailor your messages to individual recipients for personalized communication.
6. Automated Campaigns: Set up automated SMS campaigns to send scheduled messages, improving efficiency and consistency.
7. Compliance: Ensure all communications adhere to industry regulations with our compliance-focused approach.
8. Cost-Effective: SMS and MMS is a cost-effective solution for mass communication, providing a high return on investment.
9. Two-Way Communication: Enable recipients to reply to messages, facilitating engagement and feedback.
10. Integration: Seamlessly integrate SMS and MMS services with your existing systems for streamlined operations.

By leveraging Renkim's SMS and MMS communication services, you can enhance your outreach, ensure timely delivery of critical information, and improve overall customer engagement.