Renkim has experienced a cybersecurity incident. Click here for more information.
Renkim is providing this notice of a security incident involving unauthorized access to some individuals’ information. After discovering the incident, we immediately isolated and took the impacted systems offline. We are now providing this notice to give more information on what happened and what we are doing in response.
On March 3, 2025, we detected suspicious activity on our network. We immediately responded to terminate that activity and secure our network environment. We also launched an investigation with the assistance of third-party experts and notified law enforcement of the incident. Based on the investigation, the suspicious activity started on March 2, 2025, and we believe that an unauthorized third party may have obtained files including personal information.
The small amount of information that was impacted was limited to the information we obtain from our clients in order to process and create mailings for them. For most of our clients, this includes some individuals’ full name, contact information, client name, client account number, and date(s) of service. In a few instances, it also includes date of birth and Social Security number.
We hired third-party experts to address this situation, investigate the unauthorized activity, and further secure our systems to protect your information. We also notified law enforcement. To those impacted individuals for whom Renkim has a current address, we are mailing individual letters to them to let them know about the incident.
While for most people the information that was affected is not the type that generally can lead to identity theft or fraud, we nonetheless encourage those who received notice from us to (1) remain vigilant for such activity by reviewing your account statements and free credit reports, (2) consider placing a fraud alert or security freeze on your credit file, and (3) report any suspicious activity to law enforcement; and (4) review any letter they received from us regarding this incident. Individuals can also request a free copy of their credit report online by visiting AnnualCreditReport.com; by calling 1-877-322-8228 (TTY: 1-800-821-7232); by filling out the Annual Credit Report Request Form and mailing it to: Annual Credit Report Service, PO Box 105281, Atlanta, GA 30348-5281.
